DMP’s Web Chat Service
Customer Support and Prospect Development
Let’s have a chat about chat, shall we?
You may have a chat tool in place or perhaps access to a chat tool. If so, are you using this tool to its full capacity?
In our experience, the majority of B2B firms know the value of chat for customer support, however, most of those same companies underestimate just how powerful live chat can be as a marketing tool.
Live chat adds another listening channel to your arsenal and it can be a powerful one:
In managing chat for many of its clients, Direct Marketing Partners has found that with our unique approach, at least 1/3 of chat inquiries are sales-related. It’s fast and anonymous. A skillful rep with demand gen experience can use the chat conversation to:
- Uncover pain points, needs and sales opportunities in real time. We’ve found that prospects with pain points can be quickly profiled and moved to a “qualified appointment.” Direct Marketing Partners has put millions of dollars into our clients’ sales pipeline this way.
- Gain not only sales intelligence, but also indirect feedback on the prospects’ buying process, your content and other marketing efforts.
- Enable a prospect to make an inquiry in relative anonymity (letting down his/her guard), providing a short-cut to satisfaction.
With Direct Marketing Partners, you have choices with implementing web chat:
- We use your chat tool
- We provide our tool for your use
- We work with a third party chat tool of your choice
Web chat aids in improving customer service, serving up content, nurturing prospects and potentially uncovering sales opportunities in real time.
If you aren’t using chat to its full potential, contact us – we can help.
I can tell you that from all of the different telemarketing programs that generate leads for me to qualify - the success rate I have with your leads is TEN TIMES BETTER than any other telemarketing lead I’ve seen. I have been doing this job for four years now. The comments put in by your people are accurate and the customers agree with the notes. That is not always the case with other telemarketing companies.
Also, the way your company is organized - you enable strong relationships with us (the customer) and you work within our requirements (scripts) and you do very well. I always enjoy calling a lead sent to me from DMP.
Also, the way your company is organized - you enable strong relationships with us (the customer) and you work within our requirements (scripts) and you do very well. I always enjoy calling a lead sent to me from DMP.
Oracle/Sun Microsystems
If you are a business looking for a result driven revenue commitment and integrated outbound marketing, then look no further than Debra da Costa and her team at Direct Marketing Partners (DMP). With over 20 years in the IT sales and marketing space, I have had the opportunity to partner with Debra and her team throughout my career and not only have they always achieved the goal set in front of them, they became an integral part of my marketing capability and programs. Not your run-of-the-mill telemarketing organization - DMP delivers results based on knowledge and follow through. They become an extension of your selling and marketing - which makes them standout amongst the lead, sales and marketing agency outsource landscape.
Priasoft
We have outsourced the lead management function in the Americas to Direct Marketing Partners (DMP), a world class marketing organization. With these changes, all lead development and management will now be the responsibility of the Field Marketing teams. They will be ensuring that the leads are “sales ready” leading to a better lead flow to our sales people and partners.
CRM company
Great job, DM. Tyson is among the top 100 largest employers in the country and we have never been able to connect with them. Keep up the good work. Thanks.
Also, the way your company is organized - you enable strong relationships with us (the customer) and you work within our requirements (scripts) and you do very well. I always enjoy calling a lead sent to me from DMP.
Also, the way your company is organized - you enable strong relationships with us (the customer) and you work within our requirements (scripts) and you do very well. I always enjoy calling a lead sent to me from DMP.